Bob Rozenfeld

 

bob@goldstiv.com

 

Home VOIP: 905-448-1237 / 416-423-9412 Cell: 416-721-1433

 

 

 

·         10+ Years of industry experience & 7+ Years of experience as Systems Administrator

·         Expert in Desktop applications Support

·         Hands-on Information Technology (IT) experience in areas such as data communication, network management, Enterprise virus protection, systems design, migration, and security

·         Creative thinking Team player with Leadership skills and ability to work in a multitasking high pace environment

·         Ability to work independently and under pressure in problem-solving situations

·         Strong interpersonal skills, with the ability to deal with users at various levels.

·         Experience in Production environment in Financial (Leasing and Insurance) industry

·         Ability to work in 24/7 environment and have fun

 

PROFESSIONAL EXPERIENCE:

 

DELL / TEK Systems, Toronto                                                         2007-November, 2007

Desktop Support Specialist

 

GR&H SYSTEMS, Toronto                                                               2003-2007

Systems Support Specialist

 

·         Developed, managed, and maintained Windows 2000/2003 Domain infrastructure with an Active Directory (AD), desktop configurations, and messaging environment

·         Checked Windows NT/2000/2003 Domain infrastructure security and reconfigured it to the baseline, customized and rebuilt Wintel servers

·         Installed Exchange 5.5/2000/2003 with MS Outlook and PDA (include OWA), migrated user accounts, data and email to the proposed new environment, ensuring co-existence of both environments during migration efforts

·         Implemented GPO’s within the current AD structure      

·         Provided services as required to support the Service Level Agreements (SLA)

·         Supervised support staff in providing maintenance, troubleshooting of hard and software, including servers (HP, IBM, Dell, NN), desktops, routers (CISCO, SMC, LynkSys) notebooks, PDA, peripherals, and office equipment (fax and photocopies machines, and phone systems)

·         Led computer virus protection and system security policy for the various types of clients companies

·         Established remote control, VPN and remote connections to Windows 2000/2003 Servers and desktops through Internet with Terminal Server Clients, NetOp software, Real VNC, and LogMeIn

·         Installed LAN/WAN/PAN, system tools and software applications, performed computer and network troubleshooting, include soft and hardware reconfiguration, repair, replacement and in place upgrades and updates

·         Led corporative Help Desk. Issued trouble tickets and found the solutions. Customer support 24/7 by email, remote control tools, and by phone.

·         Implemented and supported enterprise backup / restore and recovery solutions (VERITAS Backup Exec, Net Backup,  ARC Serve)

·         Monitored and logged network performance parameters, utilities and systems changes, patches, and upgrades

·         Dealt directly with third party vendors

·         Managed day to day incoming phone calls for multiple clients, used multiple logging tools.

·         Deployed desktops and peripherals followed deployment documentation and checklists

·         Performed complex hardware and/or software upgrades to existing equipment

·         Performed  network connections for desktops and printers

·         Performed troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level

·         Performed complex moves, adds, changes of computer equipment, used imaging (Ghost)      and other special tools (PQ Magic, and etc)

·         Understood of Deployment Guidelines

·         Outsourced to client sites

 

COMPUDATA SYSTEMS, Jerusalem                                                          2001-2003

Senior Network Engineering Analyst                                                                   

·         Developed an architecture for Windows 2000 Domains with an Active Directory (AD), Terminal Servers, various desktop configurations, and messaging environment

·         Performed complex hardware and/or software upgrades to existing equipment

·         Restored and performed  network connections for desktops and printers

·         Detected hardware / software malfunctions at the desktop and server levels to determine and resolve the root cause of most problems

·         Supported external PC connections for car and tracks diagnostics

·         Outsourced to client sites

 

PREDICTA DATA LTD, Jerusalem                                                               2000-2001

Systems Support Engineer

                                                                                   

·         Led migration from Novell Network to Windows 2000 Network

·         Built corporative networks (LAN/WAN) with Windows NT/2000 Servers

·         Installed, scheduled, configured and troubleshoot backups, created disaster recovery plans

·         Performed, configured and maintained network printing and Internet connection sharing

·         Built, installed, maintained and repaired desktops

·         Supervised all computer virus protection and system security works in company

 

ST&V / GOLD ST&V CO LTD, St.-Petersburg                                            1991-2000

Network Systems Engineer / Technician Team Lead

 

EDUCATION

             

Master's Degree in Computers and Computer Systems                               1990

Computer System Engineer

 

CERTIFICATIONS

 

·         MS Windows XP Fundamentals                                                               2007

·         MS Windows Server 2003 Administration                                                2007

·         MS Windows 2000 Fundamentals                                                           2005

·         Technical Help Desk                                                                                 2003

·         Computer Industry Knowledge                                                                 2002

·         Network Technical Support                                                                      2001, 2007

·         MS Internet Explorer 6.0 Fundamentals                                                   2004

·         MS Windows 98 Administration                                                                2001

·         MS Outlook Express 5.0 Fundamentals                                                   2001

·         Computer Fundamentals (Win 95/98)                                                      2000, 2003

·         MS Windows 95 Administration                                                                2000, 2002

·         MS Windows 95 Navigation                                                                      2000, 2003

·         Computer Technical Support                                                                   2000, 2004,2007

·         DOS 6.2                                                                                                    2004

·         MCP Windows NT 4.0 Server support                                                     2000